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Shipping Policy

Shipping Policy

Neva Plantation Pvt Ltd , committed to delivering healthy and vibrant plants directly to your doorstep. We want to ensure that your online plant shopping experience is as seamless as possible, and our shipping policy is designed to guarantee the safe and timely delivery of your new green companions. Please take a moment to review the following shipping guidelines:
 

Shipping Locations

We currently offer shipping within India . If you have any specific questions about shipping to your location, please contact our customer support team for assistance.

Shipping Methods

We employ trusted carriers and professional handling methods to ensure your plants reach you in excellent condition. Depending on the size, weight, and destination of your order, we offer various shipping options. These may include standard ground shipping, expedited shipping, or special handling for delicate or oversized plants.
 

Shipping Timeframes

Once your order is placed, please allow for a processing time of 1-3 business days for packing and preparation. Our goal is to have your plants ready to ship as quickly as possible. After processing, the estimated delivery time varies based on your shipping method and location. You will receive a tracking number via email once your order is on its way.
 
➤ Standard Shipping: Estimated delivery within 5-7 business days.
➤ Expedited Shipping: Estimated delivery within 2-3 business days.
➤ Special Handling: Timelines will be provided on a case-by-case basis.

Please note that adverse weather conditions or unforeseen circumstances may affect shipping times. In such cases, we will make every effort to keep you informed and minimize delays.
 

Shipping Fees

Shipping fees are calculated based on the total order value, weight, shipping method, and destination. You can view the applicable shipping fees during the checkout process before finalizing your purchase.
 

Plant Packaging

Our experienced team takes special care in packaging your plants to ensure they arrive safely. We use eco-friendly and sustainable materials to protect your plants during transit. Each plant is securely placed in a custom box, and we take precautions to safeguard them from temperature extremes.
 

Delivery Instructions

During the checkout process, you may provide specific delivery instructions or preferences. We will do our best to accommodate your requests within the limits of our carrier’s capabilities.
 

Order Tracking

You can track your order using the provided tracking number, which will be sent to your email once your order has shipped. If you have any questions or concerns about your shipment, please don’t hesitate to reach out to our customer support team.
 

Damaged or Lost Shipments

While we take every precaution to ensure your plants arrive in pristine condition, there may be rare instances of damage during transit or lost shipments. In such cases, please contact us immediately, and we will work to resolve the issue promptly, either by providing a replacement or issuing a refund as appropriate.

Thank you for choosing Neva Plantation Pvt Ltd  as your trusted online plant retailer. We’re dedicated to providing you with the best plant shopping experience and ensuring your plants arrive at your doorstep in excellent health. If you have any questions or require further assistance, please don’t hesitate to get in touch with our customer support team. Happy planting!
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